Defective/Missing items/Size is different from our website size chart.Ĭustomers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We also will check each order before we arrange shipment. As costumes from CrazeCosplay are all Custom-made according to the buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. Your satisfaction is the most important thing we continuously pursue. It is our great honor that you choose our site for your cosplay costume. Refund will be given as: Money Back, Replacement Room 1714, 17th Floor, Xinkai Square,Baohua Gongye Ave, Nanhai District, Foshan, Guangdong Province, China 528000 Tel: +1 (779) 379-9892 (English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. Most Orders(Except the custom-made costumes) will be Processing in 5-15 business days.ĭuring Halloween time, the time maybe around 20 working days due to the heavy workload that time.Įmail: +86 132-4751-7307 (Business cooperation)
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